Frequently Asked Questions
Everything you need to know about your Batemans Footwear experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn footwear in its original packaging. Simply visit our returns portal to generate a prepaid shipping label. Please note that items marked as 'Final Sale' are not eligible for return.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new shoes sooner. You will receive a tracking number via email as soon as your order ships.
Are Batemans shoes made from genuine leather?
Yes, we pride ourselves on quality materials. Most of our collection is crafted from premium, ethically sourced genuine leather or suede. Specific material details are listed under the 'Product Details' section for each individual style.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location and will be calculated automatically at the checkout stage.
How should I care for my new footwear?
To prolong the life of your shoes, we recommend using a weather-protectant spray before your first wear. For leather styles, use a dedicated conditioner, and for suede, use a soft-bristle brush to remove surface dirt.